FAQs

Store Medicus diets in a cool, dry place away from direct sunlight.

Because freeze-dried foods are moisture-sensitive, always reseal the bag tightly after use to maintain freshness. The original packaging is designed to help protect the food from air and moisture exposure.

If you live in a humid environment, refrigeration can help extend freshness after opening.

Medicus diets are freeze-dried using a gentle process that removes moisture while preserving the natural nutrient profile of whole foods.

Each diet also undergoes a validated food safety process to ensure it is safe and shelf-stable.

Freeze-drying allows the food to retain its original structure, aroma, and nutritional integrity.

Yes, we strongly recommend rehydrating Medicus diets before feeding.

Adding water helps restore moisture, supports digestion, and improves palatability. It also helps pets achieve appropriate daily fluid intake.

Both nuggets and paté are designed to rehydrate easily using warm water.

If there is remaining food left in your pet’s bowl, you can transfer it to an air-tight container and store it in the refrigerator for up to 3 days.

Discard any uneaten food that has been left at room temperature for extended periods.

Medicus diets are made with real, whole-food ingredients sourced from trusted food suppliers selected for quality, safety, and consistency.

Our animal proteins come from animals raised for food production, and our produce and marine ingredients are selected for their nutritional value and digestibility. Every ingredient is chosen not just for what it is, but for how effectively the body can utilize it.

This whole-food approach allows us to deliver meaningful nutrition using ingredients the body recognizes and can efficiently absorb.

All Medicus Diets for dogs are packaged in 32 oz. bags and all Medicus Diets for cats are packaged in 16 oz. bags. This is to maintain peak freshness to preserve the quality and nutrients of the whole food ingredients. We also use mixed tocopherols, which is a natural preservative, in every diet to keep it shelf-stable and also provide additional antioxidants.

We recommend looking at our palatability enticers for each diet on their respective page, as they are catered to each aspect of health that the diet is centered around.

Following our transitioning guide can also help pets gradually adapt to their new food before fully feeding Medicus.

Medicus offers both complete and balanced diets and diets intended for supplemental or targeted nutritional use.

Complete and balanced diets meet established nutritional standards for adult maintenance, while supplemental diets are designed for specific nutritional purposes.

Each product page clearly indicates its intended use.

Medicus diets are formulated for adult maintenance unless otherwise specified.

They are not intended for growth or reproduction unless explicitly stated.

Consult your veterinarian before feeding to puppies or kittens.

Medicus offers both nuggets and freeze-dried paté options.

The paté can be rehydrated to create a softer texture, and additional water can be added to adjust consistency based on your pet’s preference.

Because of their unique diet composition, these nuggets will not rehydrate in the same way as other freeze-dried products. You can expect them to retain a crunchier texture even after adding water.

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