Return Policy


If you or your pet aren’t completely satisfied with our food, please let us know, and we’ll try to put things right.

We can arrange an exchange or issue a refund of the purchase price of the item(s) for any unopened product within 30 days of purchase. We only accept unopened bags with the seal intact.  We are unable to accept any returns on our sample sizes.


All returns are done at the cost of the customer. A refund on the product will be given upon arrival.

If you purchased from a retailer, please go to the retailer to make the return.

If you purchased directly at in the past 30 days:

  • Please email us to obtain approval before returning any product.
  • Ship the product back to us in its original packaging, if possible.
  • Once we receive the product, the product will be inspected. If the product seal is intact and in good condition, we will credit the payment method initially used to make the purchase.
  • Please allow up to 6-10 business days for your return to be processed from the time we receive the returned product. Some payment methods take longer than others for the refund to show up after we have issued it.


We can exchange any item(s) that is unopened. 

To exchange an item:

  1. Reach out to and let us know your order #, the product, size, and quantity you’d like to exchange your current order for. Please include your reason for the exchange as well.
  2. Customer Service will create an exchange order with the same shipping speed used on your original item. We will provide a mailing label in a separate email to send your original item back. All exchanges are done at the cost to the customer.Return the original item within 30 days to avoid being charged for both the original and exchange items.

If the item you’re exchanging costs less than your original purchase, we’ll refund you the difference. If the new item costs more, we’ll charge you for the difference in price. 

We will need to have your payment method on file and your expressed consent to charge your card for the 2nd item shipped if the other item is not returned to us within 30 days.



Cancellations or Modifications: Cancellation or modification requests for an order can be made if it has not been sent out of our warehouse. If the request is made after the order leaves the warehouse, the return procedures will need to be followed upon receipt of the merchandise by the customer.

Please note that our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, once the order has been sent out of our warehouse, neither you nor our customer service staff will be able to cancel or modify it. We are not responsible for orders that cannot be canceled or changed after an order has been submitted.


Lost or Missing Packages: All items purchased from Medicus Veterinary Diets are made according to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier.

*This policy is subject to change without notice.

Why Choose to Autoship?
  • Automatically re-order your favorite products on your schedule.
  • Easily change the products or shipping date for your upcoming Scheduled Orders.
  • Pause or cancel any time.